We believe that every successful business relationship starts with understanding our clients’ needs and expectations. That’s why we always begin our process with an initial call, where we take the time to get to know you, your business, and your goals. During this call, we listen carefully to your specific challenges, goals, and needs, so we can potentially work together to develop a solution that’s right for you. Our team will provide guidance and answer any initial questions regarding the Microsoft Dynamics 365 or Power Platform suite.

Once we are clear of your requirements then we will prepare a detailed document, which will outline the proposed solution and will usually include one or more of our core delivery work streams.

Importantly we also want to provide absolute clarity up front on how we will resource the project and work with any in-house teams throughout the duration of the project. We usually involve our delivery team in the sales process to ensure a deep understanding of your needs from the very start.

The proposal will also contain a detailed break-down of costs including consulting fees, licence fees (if required) and also the post live support fees (if required). We want to ensure you are clear on how your investment will be used.

Our commitment at Boss Global is to find the right solution for your business that will last. We are often brought into rescue other implementations where the client has wasted time, money or are technical debt thanks to unnecessary customisation when an “off the shelf” solution may have more than met client needs. We know the Microsoft products so well that we can adapt them to meet requirements without huge amounts of customization.

An initial system design will be created and presented, with an opportunity to discuss and have a Q&A. Once we have sign off, we’ll commence the programme of delivery.

It is important that our clients’ can see progress and start to engage and walk through the new system at the earliest point possible. With UAT in place allowing ongoing visibility and feedback, we also devise a detailed training plan for our client-side teams in advance of go-live and roll-out. Where required we also devise a Centre of Excellence for a client who wants to build out their own internal capabilities around the Microsoft technologies. We also run a partial data migration to help clients see their customised solution truly in practice vs. a generic demo.

At Boss Global, we’re passionate about helping businesses succeed and we’re committed to delivering results that exceed your expectations. Our teams are on-hand to support after go-live to support queries as the client teams become familiar with the new system, or solution put in place.

In addition, we also have our “Managed Services” workstream where we provide a retained service ongoing so you not only have someone to call if you need help, but that we’re able to continually work with you to enhance and upgrade your solution in situ.